Arlo cameras are one of the top choices among the users. These provide advanced-level security as they are laced up with the latest HD-quality night vision and more features. But having complete security and weatherproof quality, they show errors sometimes. One of these issues is Arlo camera not connecting.
Likewise, it is a digital device but glitches can arise anytime on any of the devices. Additionally, Arlo camera not connecting to wifi is very common as this may occur due to several reasons that can be from the user’s side or networking problem. So, we have to understand the root causes behind this issue.
In this post, we will aware you of why your Arlo camera does not connect to the network and how you fix this issue easily. Hence, stay in the loop here.
Why is Arlo camera not connecting?
The camera not connecting issue is common but the reasons are various. So, you have to find the correct one before going to fix it.
- Dead battery
- Network interferences
- Base station issue
- The camera is not synced to the base station
- Outdated Firmware
- Power outage in wired Arlo cams
What are the troubleshooting methods for Arlo camera not connecting to the app & WiFi?
However, consequences are common for this error as we discussed above. After that, you need to fix the Arlo camera not connecting to the app issue. If you are looking for better solutions, then no need to go anywhere, you find everything here. Now, it’s time to go for the solutions to fix this error.
Charge or change the dead battery
- If you are using wireless cams, then must check their battery condition if it is damaged.
- Charge the battery and reinsert the camera.
- Also, look if the battery is charged or not.
- If not charged or damaged from somewhere, then replace it immediately.
Eliminate network interferences
- Look for the obstructions that may interfere with the network signal.
- Eliminate them and also check whether your camera is within reach of the base station or not.
- If not, then place your camera near the router or base station.
- The average distance is 3 meters maximum.
Fix the base station issue
- Firstly, look for the internet connection on your camera base station if you are using it.
- If it shows offline through LEDs then reconnect it with the network.
- Also, position your router and camera base station near each other.
Sync camera to the base station
- Reconnect your Arlo base station to the network using an Ethernet cable.
- Now, place the camera next to the base station.
- Next, open the camera cover and press the Reset button for 5 seconds.
- Simultaneously press the Sync button on the base station for 5 seconds.
- Release the buttons when the base station connects with the camera and the LED keeps going on.
Outdated Firmware
- Check the Firmware update for the Arlo camera on your smart device.
- If the window prompts for the Update, then click on Firmware Update.
- It will help to fix the Arlo camera not connecting.
Power outage in wired Arlo cams
- If you are using the wired Arlo cams, then must check the power supply on them.
- When cameras are not getting an adequate power supply, then Arlo camera not connecting to the app or Wi-Fi errors are common.
- So, change the adaptor to another power socket.
Use correct credentials for app login
- If you are using the Arlo app to access the login page, ensure login details are accurate.
- Wrong admin details result in Arlo camera not connecting to the app issue.
- So, cross-verify the details and enter the correct one.
Reset the camera
- If none of the above mentioned methods work, then reset your Arlo camera.
- Unmount the camera from the wall
- Look for the Sync button on it.
- Press and hold this button for 15 seconds and release it when the camera starts blinking Blue.
- Wait for some time till the camera completes the reset process.
Wrap up
On the whole, the guide we share with you assist you in finding the root causes for the Arlo camera not connecting issue. Also, you can check with the troubleshooting section to find the correct solution to your problem. Additionally, it is a very common issue, so you can fix it on your own, keep in mind that follow the steps carefully. If still looking for help, then visit us on our website.
FAQs
How do I reset my Arlo camera?
There are two ways to reset your Arlo camera, through the Sync button and using the App settings. For the Sync button, press and hold it for 15 seconds and release it when the light blinks Blue.
How do I get my Arlo camera back online?
To get back your Arlo camera, rebooting is the best option. For wired cameras, unplug the adaptor for 10 seconds and plug it back in. Similarly for wireless, remove the batteries and reinsert them after 10 seconds. It will fix the issue.
How do you fix the Arlo camera when it does not respond?
If your Arlo camera does not respond, then check the battery status or restart it. If you are using the Arlo app, then find out whether it is updated to the latest version or not. If not, delete the app and reinstall it.
Why does Arlo camera not recognize my device?
The primary reason for the Arlo camera not recognizing your device is that you deleted and reinstalled the Arlo Secure App on your device. Hence, the trusted device was removed from the Arlo Privacy Center or the memory of the Arlo Secure app was deleted with the Security Token.